Managing your membership
Everything you need to sign in, see your plan and tune-ups, and change or cancel your Comfort Club membership — in plain English, whenever you need it.
Not a member yet? See Comfort Club plans
Step by step
Six quick things you can do from your account.
-
Create an account or sign in
Go to My Account and log in with your email and password. New here? Create an account in about a minute — it’s the same login you’ll use to join the Comfort Club, book tune-ups, and manage billing.
-
See your plan and tune-ups
Your dashboard shows your current plan, your monthly or yearly rate, your next renewal date, and how many seasonal tune-ups you’ve used and have left this period — all in one place.
-
Book your included tune-ups
Tap Schedule a tune-up on your dashboard (or book a visit anytime) to use one of your included visits. Members get priority scheduling and never pay overtime fees.
-
Change or cancel your plan
Click Manage / cancel plan to open your secure Stripe billing portal. There you can switch to a different Comfort Club plan, update your card, or cancel. You can cancel anytime — your benefits continue until the end of the period you’ve already paid for, then your plan simply stops. There’s no cancellation fee.
-
How billing & auto-renew works
New memberships start with a free first month (a 30-day trial): you enter your card when you join, but the first charge doesn’t happen until the trial ends — cancel before then and you’re never charged. After that, your plan auto-renews (monthly or yearly, whichever you chose) so your coverage never lapses. We email you before any renewal or price change, and annual plans save you up to about 17% versus monthly. Payments are processed securely by Stripe — we never store your full card number.
-
Get help from a real person
Prefer to talk to someone? Call us at (703) 935-3930 and we’ll help you sign in, book a visit, or make any change to your membership for you.
Good to know
- Your first month is free — a 30-day trial. We save your card but don’t charge until the trial ends; cancel before then and you pay nothing.
- Your plan auto-renews until you cancel — no gap in coverage.
- Cancel anytime from your account; benefits run through the end of the period you’ve paid for.
- No overtime fees, ever, on member visits.
- We email you before any renewal or price change.
- Payments are handled securely by Stripe — we never store your full card number.
Membership FAQs
Is the first month really free?
Yes — new Comfort Club memberships start with a free first month (a 30-day free trial). You enter your card when you join, but you’re not charged until the trial ends. If you cancel before the 30 days are up, you won’t be charged at all. After the trial, your plan bills automatically at the rate you chose (monthly or yearly), and you can still cancel anytime.
How do I cancel my Comfort Club membership?
Sign in to your account, open your plan, and click “Manage / cancel plan” to launch your secure Stripe billing portal. Choose “Cancel plan” and you’re done. Your membership stays active until the end of the period you’ve already paid for, then stops automatically — there’s no cancellation fee.
Will I be charged again after I cancel?
No. Once you cancel, your plan won’t renew. You keep all of your member benefits until the end of your current billing period, and then the membership ends — you won’t be billed again.
Does my membership renew automatically?
Yes. Comfort Club plans auto-renew — monthly or yearly, depending on what you chose — so your coverage never lapses. We always email you before a renewal or any price change, and you can cancel anytime from your account.
How do I switch plans or update my card?
Sign in, open your plan, and click “Manage / cancel plan.” Your secure Stripe billing portal lets you move to a different Comfort Club plan or update your payment method in a few clicks. You’ll always see the amount before you confirm.
I forgot my password — what should I do?
Give us a call at (703) 935-3930 and we’ll help you get back into your account. Our team can also make any membership change for you over the phone if you’d rather not do it online.
Still have a question? Call us at (703) 935-3930 — we’re happy to walk you through signing in, booking a tune-up, or changing your plan. You can also head to your account or compare Comfort Club plans.
Comfort you can manage in a tap
Sign in to see your plan and tune-ups, or call us and we’ll take care of it for you.